Terms of Service.

Last updated: June 5, 2026

These Terms of Service (“Terms”) are a binding agreement between you (and any organisation you represent) and Linxio AI, operated by AVA HIVE, a company based in Hong Kong (“Linxio AI”, “AVA HIVE”, “we”, “us”). They govern your access to and use of the Linxio AI platform, websites and services (the “Service”). By creating an account, clicking “accept”, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility & your account

You must be at least 16 years old and able to enter into a binding contract. The Service is intended for business use. You are responsible for keeping your credentials secure and for all activity under your account, including actions by your users. Provide accurate information, keep it up to date, and notify us promptly of any unauthorised use.

2. Your subscription, billing & renewals

Paid plans are billed in advance on a recurring basis (monthly or annually) and renew automatically until cancelled. Fees are stated exclusive of taxes, which you are responsible for. Usage-based items and add-ons are billed as incurred. If a payment fails, we may retry and suspend the Service until it is resolved. We may change prices or plans, giving notice before the change applies to your next billing period.

3. Free trial, cancellation & refunds

Where offered, a free trial converts into a paid subscription at the end of the trial unless you cancel beforehand. You can cancel at any time from your account; access continues until the end of the current billing period. Except where required by law, payments are non-refundable, and we do not provide refunds or credits for partial periods or unused features.

4. Acceptable use

You agree to use the Service lawfully and not to misuse it. In particular, you must not:

• send unlawful, deceptive, harassing or unsolicited messages, or otherwise breach anti-spam and communications laws;
• infringe the intellectual-property, privacy or other rights of others;
• upload malware, attempt to gain unauthorised access, or probe, scan or test the security of the Service;
• reverse-engineer, copy or resell the Service, except under an approved white-label or agency plan;
• use the Service to build a competing product, or place an unreasonable load on our infrastructure.

5. Messaging, consent & communications laws

You are solely responsible for the messages you send through the Service and for having a lawful basis and any required consent to contact your recipients. You must comply with all applicable laws and platform rules — including the WhatsApp Business and Meta policies, email and SMS anti-spam laws (such as CAN-SPAM and equivalents), and data-protection laws (such as the GDPR). We may suspend sending that puts our platform reputation or compliance at risk.

6. Your content & data

You retain all ownership of the data, contacts and content you put into the Service (“Customer Data”). You grant us a worldwide, non-exclusive licence to host, process and transmit Customer Data solely to provide and support the Service. Where we process personal data on your behalf, we act as a processor under our Privacy Policy and Data Processing Agreement. You are responsible for the accuracy and legality of your Customer Data and for having the rights to use it.

7. AI features & outputs

The Service includes AI features that generate text, voice, images and automations. AI output can be inaccurate, incomplete or unsuitable and is provided to assist you — you are responsible for reviewing it before you rely on or send it. You must not use AI features to generate unlawful, misleading or harmful content. We may use aggregated and de-identified data to operate and improve the Service, consistent with our Privacy Policy.

8. Third-party services & integrations

The Service can connect to third-party products (such as payment, messaging and calendar providers). Your use of those services is governed by their own terms, and we are not responsible for them. Third-party fees (for example messaging or AI usage) may apply in addition to your subscription.

9. Intellectual property

The Service, including all software, designs, models and content we provide, is owned by Linxio AI and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them. “Linxio AI” and our logos are our trademarks.

10. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, non-infringement, or uninterrupted or error-free operation. Some jurisdictions do not allow certain disclaimers, so some may not apply to you. Enterprise plans may include a separate service-level agreement.

11. Limitation of liability

To the maximum extent permitted by law, Linxio AI will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

12. Indemnification

You agree to defend, indemnify and hold Linxio AI harmless from claims, damages and costs arising out of your Customer Data, your use of the Service, your messages, or your breach of these Terms or of applicable law.

13. Suspension & termination

You may terminate at any time by cancelling your subscription. We may suspend or terminate your access if you breach these Terms, fail to pay, or where required for security or legal reasons. On termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable period, after which we may delete it. Provisions that by their nature should survive (such as payment, intellectual property, disclaimers, liability and indemnity) survive termination.

14. Changes to the Service & these Terms

We may modify or discontinue features of the Service, and we may update these Terms from time to time. We will post the updated Terms here and, for material changes, give reasonable notice. Continuing to use the Service after changes take effect means you accept the updated Terms.

15. Governing law & disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region, excluding its conflict-of-laws rules, and the courts of Hong Kong have exclusive jurisdiction — without prejudice to any mandatory consumer-protection rights you have where you live. Before bringing a claim, you agree to contact us first to try to resolve the matter in good faith.

16. General

These Terms (together with the Privacy Policy and any plan or order) are the entire agreement between us. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. Neither party is liable for delays caused by events beyond its reasonable control (force majeure). Notices to you may be sent to your account email. If translations differ, the English version prevails.

17. Contact

Questions about these Terms? Contact legal@linxio.ai.